Platform · Coexistence

Your sales reps reply from their phone or from Datapeers, without losing traceability

With coexistence, each sales rep’s WhatsApp Business number works at the same time in the phone app and in Datapeers. Every conversation is logged in the client’s record, no matter where the reply came from.

Laura · Torre Norte sales reponline
Today This company uses an AI agent to assist you. You can ask to speak with a person.
Hi Laura, can you confirm Saturday’s visit? 10:12 a.m.
Hi Marta. Confirmed: Saturday at 10:00 a.m. at the Torre Norte sales center. 10:14 a.m.
Great. Could you bring the mortgage simulation? 10:16 a.m.
Sure, I have it ready. See you on Saturday. 10:18 a.m.
Message
AI agents Record tracking Assistants for your team Call logging Dashboards and alerts Channels Coexistence Human + AI Secure AI Consoles by process
What it does

One number per rep, two places to reply

Reps reply from their phone when they are on site or at the sales center, and from Datapeers when they are at their desk. It is the same conversation.

01

Reps keep their number

We connect the WhatsApp Business number each rep already uses, without migrating it and without leaving the app. Clients keep writing to the same contact.

Your usual number and profile The app keeps working on the phone Connection with a Meta verification code
Sales reps’ numbers Torre Norte
Laura Gómez · WhatsApp Business Connected
Andrés Ruiz · WhatsApp Business Connected
Camila Rojas · WhatsApp Business Pending connection
02

Full traceability

What reps write from their phone is logged in Datapeers, in the client’s record and in the deal. Management sees every follow-up, even when it was done from the app.

Phone messages reflected in the platform Up to 180 days of history when you connect Contacts synced
Deal · Marta Díaz Torre Norte
Message from the phone · Laura Logged
Message from Datapeers · Laura Logged
Sales-center visit Saturday 10:00
03

The AI agent, on its own line

The AI agent answers on its own WhatsApp Business line and hands every qualified lead to a sales rep. Coexistence is for your reps’ numbers; what only exists in the app, such as calls, groups and status updates, is still handled from the phone.

Agent on its own line Lead handoff to the rep with full context Calls, groups and status updates from the app
Who answers Today
First reply to the lead Agent · own line
Visit follow-up Laura · phone
Quote sent Laura · Datapeers
How it gets up and running

Up and running in four steps, with our team

01 We review each number WhatsApp Business app 2.24.17 or later and a business verified with Meta.
02 We connect your sales reps’ numbers Meta sends a code and each rep confirms the connection from their app.
03 We sync the history Up to six months of chats; the app must stay open and online for the first 24 hours.
04 Your team replies from wherever they are From the phone or from Datapeers, with every conversation logged.
In every solution

Coexistence in your operation

FAQ

What we’re often asked

No. The agent answers on its own WhatsApp Business line. Coexistence is for your sales reps’ numbers.

No. They keep replying from their phone and can also do it from Datapeers.

No. When you connect, up to 180 days of individual chats and WhatsApp contacts can be synced.

Voice and video calls, groups, status updates, broadcast lists, catalog and labels.

From the WhatsApp Business app, in the account settings.

See it working with your company’s data

In 30 minutes, we’ll show you an agent handling one of your projects, with your inventory and your rules.

Book a demo
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Book a demo
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