Customer support for real estate developers

Handover doesn’t end the relationship: it starts it

Every request logged with evidence, every technical visit coordinated, and every case closed with the homeowner’s sign-off. A well-served homeowner is your next referral.

WhatsApp BusinessCase 804 · Torre Norte Photo received. I booked the technical visit for Thursday between 8:00 and 10:00 a.m. I’ll confirm the day before.

What it protects

Three metrics after handover

Customer support doesn’t move the project’s cash, but it decides your brand’s reputation and the sales of your next project.

01 Handovers without rework

Every handover scheduled, with a finishes inventory and notes logged from day one.

02 Warranty claims closed on time

Every request with evidence, an owner and a visit date, through to the homeowner’s sign-off.

03 Homeowners who refer

When each case closes, the agent measures satisfaction and asks for referrals for your next projects.

The customer support cycle

From keys to referral, in four steps

01 Home handover Schedules the handover, sends the finishes inventory and logs every homeowner note.

02 Warranty claim Receives the request with photos, classifies it by type and urgency, and assigns a technician.

03 Close with sign-off Confirms the repair with the homeowner and closes the case with evidence.

04 Referral Measures satisfaction and asks for referrals for your next projects.

Features

Agent, tracking and assistant for your customer support team

Custom AI agent

Receives every request with photos, classifies it, schedules the technical visit and asks for referrals when the case closes.

Receives requests with photos and location

Classifies by type and urgency

Schedules and confirms the technical visit

Asks for sign-off and referrals at close

Support agentonline

Today This company uses an AI agent to assist you. You can ask to speak with a person.

Hi. The bathroom door in 804 doesn’t close properly. 10:12 a.m.

Thanks for letting us know. Could you send me a photo? That way I can assign the right technician. 10:14 a.m.

Sure, here it is. 10:16 a.m.

Received. I booked the visit for Thursday between 8:00 and 10:00 a.m. I’ll confirm the day before. 10:18 a.m.

Message

Case tracking

Every case with evidence, owner, visit date and homeowner sign-off. The agent and your technical team work from the same record.

Optional: calls recorded and transcribed on every record

Received12

Apt 804 Bathroom door

Assign technician

Apt 1102 Wall moisture

Request photos

Assigned8

Apt 603 Kitchen faucet

Visit Thursday

Apt 210 Tiling

Visit Friday

Visit underway5

Apt 1504 Window

Technical report

Apt 902 Paint

Second visit

Closed64

Apt 405 Sign-off received

Ask for referral

Apt 718 Sign-off received

Referral received

Danna assistant

Your support team asks about open cases, timelines and technicians, and Danna answers with dashboard data.

Licensed by the number of users on your team

How many cases are still open at Torre Norte, and how long are we taking to close them?

Danna There are 25 open cases. Average time to close is 6 days; moisture cases take 11. Three have been open for more than 15 days. Source: Case tracking

Console included

Includes your customer support console

Your team and the agents work in the same console. If you already use Sinco, Ingemax, Sico or Smart Home, we sync the data.

RequestsPhoto, unit and priority

Technical visitsTechnician, date and evidence

Closing and referralsHomeowner sign-off

Configure your customer support

Choose whether to use the AI agent and at what volume, whether tracking includes calls, which integrations to enable, and how many users get Danna.

Also for your company: the revenue flow

Sales

Reservation pace Collections

On-time collections Closings

Closings and disbursement Leadership

Project cash flow